Terms and Conditions

For any valid reason you are not 100% satisfied with your purchase send it back and we will refund your order.

If you are planning on returning an item to us, it must be returned in its original box with everything it came with.

For any items purchase, tags MUST be attached as they were upon arrival or we cannot accept the return.

The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value-added taxes.


Return & Refund policy subject to management approval on some products which is high value.

If the good was delivered and for whatsoever reason deal had to be reversed, our maximum obligation liability is limited to the invoice amount.

Refund could be in cash or cheque or transfer or whatsoever mean that Luxury Souq prefers.

We have the rights not to refund special orders or deposits – we can claim the loss and return the balance deposit upon manager review approval.

Credit card transactions will be refunded after bank charges.

The item must be shipped to us after we provide you confirmation so that we receive it within 7 days.

In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.

Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers.

Until you are positive you will be keeping the watch, kindly refrain from wearing it.

It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched.

Please do not have the bracelet sized (links removed), or any straps cut.

Also, note that special and/or custom orders do not carry any return policy.All jewellery must be returned to us in the original condition, with all of the original included items consisting of boxes and papers, and with tags attached.

Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.